Contact Information - InTouch Credit Union

Video Banking is Now Available!

When you book an appointment with our staff, you will now see "Video Banking" as an option*! Set up an appointment and our staff will look forward to seeing you electronically!

(*Video Banking limited to available times and staff during regular operational hours.)

Important Phone Numbers

If you have questions concerning member benefits or account inquiries, please contact our Contact Center team.

Contact Center

(800) 337-3328

Hours:

Monday – Friday: 7:30 AM to 8:00 PM (CST)
Saturday: 9:00 AM to 3:00 PM (CST)

Scan the QR code to Text the Contact Center*

QR Code Allowing Visitors to Text ITCU Member Care

Or, text the Contact Center at (214) 291-1982.

View a list of convenient keywords to text.

(*Messaging and data rates may apply. View Terms & Conditions.)

General Inquiry Form

Specific Inquiries

If you have specific questions regarding loans or need to reorder checks, please contact our Contact Center team.

Local Credit Union Branches and ATMs

Use our Branch Locator to find a branch, ATM or Service Center location near you, or use our branch list to get branch details.

ITCU also offers the ability to book an appointment at your local branch.
Book an Appointment Now

Lost and Stolen Cards

Call our Contact Center during regular business hours. After hours, please call Card Services at (844) 773-1016.

Incoming Wires

Get Started with wiring istructions Here

Routing & Transit Information

Learn Moreabout routing and transit information

Complaints and Feedback

InTouch provides a formal complaint resolution process and also works with the Texas Credit Union Department to resolve disputes.
Complaint Notice

If you would like to provide feedback for a branch or lending experience, we invite you to share your story by leaving a review on one of our branch pages.
Branch Locations

Don't forget about our in-house Member Solutions team, ready to assist with providing resources tailored to budgeting and credit inquiries.

Credit and Budgeting Assistance

Company Holidays

ITCU branches and our call centers will be closed on the following dates:

New Year's Day: Wednesday, January 1, 2025
Martin Luther King Jr. Day: Monday, January 20, 2025
Presidents' Day: Monday, February 17, 2025
Memorial Day: Monday, May 26, 2025
Juneteenth: Thursday, June 19, 2025
Independence Day: Friday, July 4, 2025
Labor Day: Monday, September 1, 2025
Columbus Day: Monday, October 13, 2025
Veterans Day: Tuesday, November 11, 2025
Thanksgiving Day: Thursday, November 27, 2025
Christmas Day: Thursday, December 25, 2025

Mailing Information

All mail should be sent to:

InTouch Credit Union
P.O. Box 250169
Plano, TX 75025-0169

The U.S. Postal Service (USPS) does not forward mail addressed to our Democracy Drive address. All mail addressed to the Democracy street address will be returned by the USPS as, “Undeliverable as Addressed."